Ferries
Cancellations & refunds
What each operator refunds, how to request a cancellation, and how long the money takes to come back.
Refund tiers
What you get back
Cancellation charges are the operator's, not ours — we pass on what they refund. The tier is decided by how far ahead of departure the request reaches them, so a cancellation made early is worth considerably more than one made on the day.
Makruzz
- More than 7 days before travel75% refund
- 2 – 7 days before travel50% refund
- Under 48 hours before travelNo refund
Request the cancellation from My trips → Ferry bookings. Refunds go back to the original payment method within 5–7 working days.
Nautika
- More than 7 days before travel75% refund
- 2 – 7 days before travel50% refund
- Under 48 hours before travelNo refund
Nautika has no customer-facing cancellation API, so our team cancels with the operator on your behalf and confirms by email within 24 hours.
Green Ocean
- More than 48 hours before travel80% refund
- Under 48 hours before travelNo refund
Request the cancellation from My trips → Ferry bookings.
How it works
Cancelling a booking
- 01Call or WhatsApp us with your PNRYour PNR is on the confirmation email and on the e-ticket. Send it to us on WhatsApp or call the number in the footer — that is all we need to find the booking.
- 02Tell us who is cancelling, and whyYou can cancel some of a party and leave the rest travelling, so tell us which passengers. The reason matters too — we pass it to the operator, and it can affect what they refund.
- 03We cancel with the operatorMakruzz cancels through its own system. Nautika and Green Ocean have no customer-facing cancellation API, so our team does it with the operator on your behalf and confirms by email within 24 hours.
- 04Refund back to your cardOnce the operator confirms, the refund goes to the original payment method. Banks typically take 5–7 working days to show it.
Need it cancelled today?
If departure is close, call us rather than waiting on the form — the tier is decided by when the operator receives the request.
Rescheduling follows the same request flow and is subject to the operator having space on the new sailing; where a fare difference applies, we collect or refund it separately.